Privacy Policy

Introduction

At IT Crew, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal information.

Information Collection

We collect various types of information, including, but not limited to:

Personal Information: Name, email address, phone number, work & home address, date of birth and payment details.
Technical Information: IP address, browser type, operating system, and device information.
Usage Data: Information about how you use our services, including access times, pages viewed, and links clicked.

Use of Information

We use the collected information for the following purposes:

To provide and maintain our services.
To liaise with other vendors on your behalf, such as software vendors, ISPs, telcos etc
To process transactions and send related information.
To improve our services and develop new features.
To communicate with you, including sending updates and promotional materials.
To monitor and analyse usage and trends to enhance user experience.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers: Third-party vendors who assist us in providing our services.
Professional Advisors: Such as lawyers, accountants, and auditors, to comply with legal, regulatory, or contractual obligations.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
Research and Analytics: With partners who help us conduct research and analyse data to improve our services.

Data Security

We take the security of your personal information seriously and implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:

Encryption: We use encryption to protect your data both when it is stored on our servers and when it is transmitted over the internet. Occasionally we may provide information to you or third party vendors via email which is not encrypted.
Access Controls: We limit access to your data to authorized personnel only, using role-based access controls and multi-factor authentication.
Monitoring and Logging: We continuously monitor our systems for suspicious activity and maintain detailed logs to track and investigate potential security incidents.
Data Backup and Recovery: We perform regular backups of critical data and have a disaster recovery plan in place to quickly restore operations if needed.
Physical Security: We restrict physical access to our servers and other critical infrastructure and use surveillance to monitor our premises.

User Rights

You have the following rights regarding your personal information:

Access: Request a copy of the data we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Deletion: Request the deletion of your data under certain circumstances.
Objection: Object to the processing of your data for specific purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

Retention of Personal Information

We may retain your personal information after the termination of providing services to you for the following reasons:

Legal Compliance: To comply with legal obligations, such as tax and accounting requirements.
Dispute Resolution: To resolve any disputes or enforce our agreements.
Fraud Prevention: To detect and prevent fraud or other illegal activities.
Record Keeping: To maintain accurate business and financial records.
Customer Support: To provide ongoing support and address any issues that may arise post-termination.

Changes to the Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date.